Terms and Conditions

At Ensi Safaris, your comfort, safety, and satisfaction are at the heart of everything we do. Before confirming your adventure with us, we kindly ask you to review our Terms and Conditions to ensure a smooth and enjoyable travel experience.

These guidelines cover essential aspects such as bookings, pricing, trip execution, payments, cancellations, and liability. By confirming a safari with Ensi Safaris, you acknowledge that you have read, understood, and agreed to these terms. Whether you’re planning a wildlife expedition, cultural safari, birding tour, or gorilla tracking experience, we work closely with trusted partners to offer you the best possible service. Our Terms and Conditions are designed to clarify expectations, outline responsibilities, and provide transparency throughout your journey.

If you have any questions or special requirements, our team is here to help—please reach out to us at info@ensinature.com. We look forward to guiding you on a memorable and well-organized African adventure.

Booking and Deposits

All tour bookings with Ensi Safaris will be confirmed once a non-refundable deposit of 30% of the total tour cost is received. This amount does not include specific activities like Gorilla and Chimpanzee tracking permits, for which full payment is required at the time of booking, in addition to the deposit.

The remaining balance of the total cost of the tour is required to be paid no later than sixty (60) days before the planned departure date of the tour. All payments should be conducted in United States Dollars (USD).

Please Note:

Ensi Safaris Ltd. provides transportation, accommodation bookings, restaurant meals, excursions and other services in cooperation with independent suppliers.
All information detailed in client itineraries is given to the best of Ensi Safaris’ knowledge and based on the latest information available. Ensi Safaris cannot be liable for modified information from third parties, nor for any obvious typing errors.
To reserve flights and gorilla permits we need: your full names as they appear in passport, your nationality and passport number or photocopies of your passports.
Before confirming a safari, the client must inform Ensi Safaris of any preferences and special requests of the participants; e.g. medical needs, diet, requirements relating to disabilities and any other requirements. Ensi Safaris will meet the requests if possible.
All packages are subject to availability and not guaranteed until confirmed. Many lodges and hotels offered by Ensi Safaris have limited capacity and therefore it is essential to make reservations well in advance of your planned trip.
In the event that you wish to amend your reservation in any way, Ensi Safaris will make the preferred adjustment where practicable and possible and confirm accordingly. Ensi Safaris reserves the right to charge an amendment fee relative to the actual costs, which will be added to the total invoice.
Ensi Safaris reserves the right to change and re-adjust the tour schedule, transportation, accommodation and services indicated in the itinerary in the event of unforeseen circumstances before arrival. Any changes to the itinerary will be communicated to the client as soon as possible.

Deposits

All tours will be booked and confirmed only upon receipt of a 30% deposit. For gorilla permits, a full advance payment of the permit fee is required in order to make the reservation.
The payment balance is due no later than 60 days prior to the safari, unless agreed otherwise.
Bookings made within 60 days before arrival must be paid in full at the time of confirmation.
If payment is not received in accordance with the above, Ensi Safaris has the right to cancel the booking.
Payment can be made by VISA credit card, bank transfer or cash, before the start of the safari.
Note that payments by VISA credit card attract a 5% service charge. Credit card transactions must be made at least two months prior to the start of your safari. Regretfully, traveller cheques are no longer accepted.
The costs of international transactions (or 5% service charge in case of credit card payments) are to be fully paid by the client.

Prices

The prices quoted for the various safaris are as per the itinerary and include the following services, unless stated otherwise: overnight in hotels, guesthouses, tents or lodges, all meals as indicated, sightseeing as detailed in the itinerary, park entrance fees and ranger fees, airport transfers, domestic flights where applicable, ground transportation and fuel, English speaking driver/guides and bottled mineral water in the vehicle.
Expenses that are not covered: international and domestic air fares, visa and passports, meals not mentioned in the itinerary, drinks other than the mineral water provided in the vehicle, tips and gratuities for the guides and accommodation staff, laundry, travel insurance and other items of a personal nature.
Prices on the website or quoted to our clients are subject to change without notice and are not guaranteed until confirmed in writing.
Ensi Safaris reserves the right to adjust prices at any time should there be any fluctuation in the exchange rate or increase in the cost of any element of the tour. The company will however make every effort to minimize any increases.

Trip Cancellation and Refund Policy

All requests for cancellation must be made in writing and will be subject to the following refund schedule:

More than 50-60 days prior to the tour start of the safari: 75% of the deposit will be refunded.
49 to 40 days prior: 40% of the deposit will be refunded.
Less than 30 days prior: No refund shall be issued.
Gorilla and Chimpanzee permits, air tickets are 100% non-refundable.
No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.

Once the tour has begun, no partial or full refunds will be issued for any services that are not utilized, nor for any participant who chooses to leave the tour voluntarily or is removed in accordance with the stipulations outlined in Clause 3 below.

Travel Insurance: It is highly recommended that all clients acquire comprehensive travel insurance, which should include coverage for trip cancellations, to protect their investment.

Medical and Health Requirements

Participation in tours organized by Ensi Safaris requires a reasonable level of physical fitness and good general health. All participants must inform in writing of any known medical issues or dietary limitations well ahead of the tour.

The designated tour leader holds the authority, at their exclusive discretion, to refuse or end the participation of any individual whose medical, physical, or behavioral circumstances may threaten the safety or enjoyment of the tour for themselves or for others. In such instances, no refund will be issued.

Changes to Itinerary and Delays

Ensi Safaris reserves the right to modify, revise, or change tour dates, itineraries, accommodations, or transportation arrangements as circumstances necessitate. This includes, but is not limited to, factors such as weather conditions, road closures, flight delays, or other operational disruptions that are beyond our control.

In the event of delays or modifications resulting from force majeure, the resulting costs shall be borne by the client. No refunds shall be issued for such changes.

Limitation of Liability

Ensi Safaris, its directors, agents, and employees act only as agents for the transport companies, hotels, lodges, and any other service providers involved in the client’s travel arrangements. The Company accepts no liability for injury, death, loss, damage, accident, delay, or irregularity arising from any cause, including but not limited to:

War, civil unrest, terrorism, and hostilities
Quarantine or pandemic
Government restrictions or regulations
Delays or failures in transportation
Negligence of third-party suppliers

Reasonable adjustments to the itinerary may be made in the interest of client safety and comfort.

Please Note:

Ensi Safaris will make every effort to ensure that all arrangements and services offered as part of the safari are carried out as specified in the most efficient way possible. However, the company does not have direct control of the provision of services by suppliers and, whilst every supplier is chosen with the utmost care, Ensi Safaris does not accept liability for errors or omissions of such suppliers.
Ensi Safaris shall not be liable for any loss, damage or injury of any nature whatsoever whether to person or property.
Whilst every care is taken, Ensi Safaris cannot be held responsible for the direct or indirect costs of loss or damage to baggage or personal possessions.
Ensi Safaris cannot accept liability or pay compensation for unforeseen circumstances including flight delays/cancellations or force majeure such as war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events beyond the company’s control.
It is the responsibility of the travel agency/wholesaler to ensure that all members of the tour have the appropriate passports, visas, travel permits, health certificates and other documentation required for the safari.
It is the responsibility of the clients to take proper medical and practical precautions in regard to health and safety. Medical advice should be sought well before travelling.
Clients are strongly advised to obtain comprehensive travel insurance before coming to Uganda. Local evacuation coverage is available in the unlikely event of a medical emergency while on safari with Ensi Safaris.

Dispute Resolution

In the event of a dispute or grievance arising during the course of the tour, the aggrieved party shall immediately notify the Ensi Safaris head office or their designated representative in order to seek an amicable resolution.

Governing Law

These Terms and Conditions will be governed and interpreted in line with the laws of the Republic of Uganda. All clients must adhere to the relevant laws and regulations of the Republic of Uganda throughout their visit.

Please Note:

The respective laws of the country govern Ensi Safaris’ liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the cause of action arises.
Ensi Safaris shall not be held liable for failure to perform its obligations where such failure arises from unforeseen events including, but not limited to, acts of war, natural disasters, civil disturbances, government-imposed restrictions, or pandemics.

Acknowledgement and Acceptance

By submitting a reservation and deposit, the client affirms that they have read, understood, and agreed to be bound by the above Terms and Conditions. This agreement shall be legally binding upon the client, their heirs, successors, and assigns.

Reschedule Policy

Ensi Safaris generally allows trip rescheduling up to 60 days prior to departure, subject to availability. However, third-party fees such as gorilla/chimp tracking permits or domestic flights are governed by the Uganda Wildlife Authority, which are usually non-refundable.

Key Rescheduling Policies

General Safari: Postponements are required to be submitted in writing. If the postponement is made at least 60 days prior to the tour, your deposit can typically be applied to a future trip, although additional fees will be required. Cancellations made within 30 days generally result in the forfeiture of the deposit.

Gorilla and Chimpanzee Permits: The Uganda Wildlife Authority permits date changes, but policies dictate permits are strictly non-refundable. Requests for rescheduling must be made a minimum of 14 days before the trek and are generally restricted to two modifications.

Accommodations & Logistics: Rescheduling dates is subject to the availability of partner lodges and transport services, and may incur administrative fees.

Travel Insurance: Due to stringent park permit regulations, it is strongly advised to acquire comprehensive trip cancellation insurance.

Implementation of the Tour

Please Note:

It is a privilege to see animals in their natural habitat and as such, we cannot guarantee wildlife or game viewing. You must take caution when viewing the animals and carefully follow the instructions given by either the tour guide or wildlife rangers.
A gorilla or chimpanzee permit guarantees clients will be able to track the primates in question but does not guarantee that the animals will be in plain sight.
Accommodation is based on a twin- or double-bedded room, tent or banda, with private bathroom where possible. Single rooms may be available with the payment of a supplement fee but availability cannot always be guaranteed.
Ensi Safaris reserves the right to substitute equivalent or superior hotels. If a hotel of equivalent standard is not available Ensi Safaris may substitute the next best quality hotel or suggest superior standard accommodation (extra charges may apply).
The mode of transport used will be dependent on the number of clients and the route taken, based on the specifications of the chosen itinerary. Every effort is made to ensure that vehicles are provided in a roadworthy condition but no liability can be accepted for a puncture, breakdown, damage, or any delay as a result of the poor road conditions.
Experienced English-speaking driver/guides are a key part of your tour. They are the only person(s) allowed to drive Ensi Safaris’ vehicles. The driver’s decision on all matters, such as the route taken, is final.
Ensi Safaris reserves the right to alter any route or arrangement, to cancel the operation of any scheduled tour or vary the safari services in any way in the event of unforeseen circumstances, such as road closures, bad weather, problems with national parks or hotels and security considerations. In such cases, alternative arrangements will be made as circumstances permit.
Ensi Safaris reserves the right to employ subcontractors to carry out all or part of the services agreed to be supplied.
Ensi Safaris reserves the right to refuse any person from participating or continuing any tour if, in Ensi Safaris’ opinion or in the opinion of any other person in authority, the person concerned behaves in such a way as to cause or be likely to cause danger, hazard or inconvenience to any third party, damage to property or to environments and ecosystems. No refunds will be made and Ensi Safaris shall not be liable for expenses incurred as a result of the termination.
Ensi Safaris shall try to ensure that the company exceeds the expectations in every area of the tour arrangements. However, suggestions are very much appreciated in order to keep improving the quality of the service.